Customer Care

Returns, Refunds & Exchanges

Clear and thoughtful guidance for return, refund, and exchange requests.

Returns, Refunds & Exchanges

Last updated: August 8, 2026

At VARA, we want every order to arrive complete, correct, and in good condition. This policy applies to purchases made through vara.ph and VARA’s authorized sales channels.

When you may request assistance

You may request a replacement, exchange, or refund if:

  • You received the wrong product, variant, or quantity.

  • A paid item is missing from your order.

  • The product arrived damaged, leaking, opened, unsealed, or visibly tampered with.

  • The product was already expired when delivered.

  • The product is defective, unsafe, or materially different from its description.

Products purchased during a sale or promotion remain covered when they are defective, damaged, incorrect, unsafe, or not as described.

How to submit a request

Please contact us as soon as reasonably possible, preferably within seven calendar days after receiving your order.

Email support@vara.ph with:

  • Your full name and order number

  • A description of the problem

  • Clear photographs of the product, packaging, shipping label, and affected area

  • The product’s batch or lot number and expiration date, when available

An unboxing video may help us assess your request, but the absence of a video will not automatically invalidate a legitimate claim.

Please keep the product and its original packaging while your request is being reviewed. Do not return anything until VARA provides return instructions.

The suggested seven-day reporting period helps us investigate the issue promptly. It does not shorten or remove any non-waivable rights provided by Philippine law.

Available remedies

After reviewing the request, VARA may provide an appropriate:

  • Product replacement or exchange

  • Full or partial refund

  • Price reduction

  • Other remedy required by applicable law

The remedy will depend on the nature of the problem, product availability, and applicable consumer-protection laws.

When a return is required for an approved defective, damaged, incorrect, or misdescribed product, VARA will provide instructions and cover the reasonable return cost.

Approved refunds will be initiated through the original payment method whenever possible. For cash-on-delivery orders, we may request bank or e-wallet details. The time for the refund to appear will depend on the relevant bank or payment provider.

Change-of-mind requests

For health, hygiene, and product-safety reasons, VARA generally cannot accept returns solely because of a change of mind when:

  • The correct and non-defective product was delivered.

  • The product has been opened, used, or partially consumed.

  • The customer no longer wants or needs the product.

  • The product was damaged through misuse or improper storage.

These limitations do not apply when a product is defective, damaged, unsafe, incorrect, expired, or materially different from its description.

Purchases from other sellers

For purchases made through an authorized marketplace or retail partner, please submit the request through that seller or platform’s official return process. VARA may request proof of purchase and assist with product verification.

We cannot process refunds for purchases from unauthorized sellers.

Your consumer rights

Nothing in this policy limits your rights under the Consumer Act of the Philippines, the Internet Transactions Act of 2023, or any other applicable Philippine law.

If we cannot resolve your concern, you may seek assistance through the Department of Trade and Industry’s consumer complaint channels.

Contact us

VARA
Legal entity: VARA Collective OPC
Website: vara.ph
Email: support@vara.ph

Our return address will be provided after your request has been reviewed and approved. Please do not send products to any VARA address without prior instructions.